FAQ
Frequently Asked Questions
MTL Crafts manufactures a range of stainless steel products, from simple items like honey buckets and baking trays to complex machinery such as nut sorting machines for the food industry. The company is specifically focused on meeting the needs of customers in the gastronomy, dairy, beekeeping, as well as nut and fruit processing sectors.
What does MTL Crafts offer?
Can I customize products to my individual specifications?
Yes, at MTL Crafts, we are happy to accommodate custom requirements. Many of our stainless steel products and machines can be tailored to meet the specific needs of our customers. Simply contact us to discuss your requirements.
Wie kann ich Produkte bestellen?
Um Produkte zu bestellen, besuchen Sie einfach unsere Website und wählen Sie die gewünschten Artikel aus. Füllen Sie das Bestellformular aus und folgen Sie den Anweisungen zur Zahlung. Sobald die Bestellung abgeschlossen ist, werden wir uns um den Versand kümmern.
How do I order a product from MTL Crafts?
You can order products directly through our online shop. Alternatively, you can also contact us by phone or email to place your order or receive personalized assistance.
How can I contact MTL Crafts?
Sie können uns über unser Kontaktformular auf der Startseite, per E-Mail an info@mtlcrafts.com oder telefonisch über die Rufnummer +387 66 993 614 erreichen.
What payment methods are accepted?
We accept credit card, PayPal, bank transfer, and invoice as payment methods. For special payment requests, please contact us directly.
What are the shipping costs?
Shipping costs depend on the size and weight of the products ordered. The price will be calculated individually and displayed before completing your order or discussed with you directly.
Do you offer international shipping?
Yes, we offer international shipping, although currently not to EU countries. Shipping depends on the destination country. Feel free to contact us by phone or email to discuss the options in detail.
Can I return my order?
Yes, we offer a return option within 1 month of receiving the goods if you are not satisfied with the product. Please note that returns of custom-made products are only possible under certain conditions.
Wie kann ich den Lieferstatus meiner Bestellung überprüfen?
Um den Lieferstatus Ihrer Bestellung zu überprüfen, können Sie sich in Ihr Konto auf unserer Website einloggen. Dort finden Sie alle Informationen zur Lieferung, einschließlich des voraussichtlichen Lieferdatums.
Can I apply to MTL Crafts?
Yes, we are always looking for motivated employees. Current job openings can be found on our careers page. We also welcome unsolicited applications.